Privacy Policy

Who we are

Euro Heaven (Melbourne's Trusted Mercedes-Benz Specialists) operates this website at euroheaven.com.au. Our workshop is at 27 Podmore Street, Dandenong VIC 3175, Australia. You can reach us on 400 115 765 or info@euroheaven.com.au.

What we collect

• Booking details — your name, phone, email, vehicle details (year, model, rego, odometer), symptoms or service description, requested date and drop-off method, and any notes you provide.
• Contact form messages — name, phone, email, subject, and the body of your enquiry.
• Newsletter subscription — just your email address.
• Server logs — IP address, browser/device information, and request paths, kept by our hosting provider for security and diagnostics.

How we use it

• To deliver the service you requested (servicing, quotes, repairs).
• To communicate about your booking (confirmation, status updates, completion notifications) by email and SMS.
• To improve our service through anonymised usage patterns.
• To send the optional newsletter you subscribed to. You can unsubscribe at any time using the link in any newsletter email.

Third parties

We share the minimum information needed with the following service providers to operate this site:

• Resend — handles transactional email (booking confirmations, contact form forwards). Resend processes data in the US and EU.
• Vercel — hosts the website and processes server logs.
• Google Gemini — powers the on-site AI assistant (when you choose to use it). Your messages to the assistant are sent to Google for processing.

We may add Google Analytics in the future to understand site usage. If we do, the cookie banner on this site will ask for your consent first and analytics will only run if you accept.

Data retention

Booking and invoicing records are retained for at least 7 years in line with Australian Taxation Office record-keeping requirements. Contact form messages are kept for as long as they remain relevant to ongoing communication. You can request deletion of personal information at any time, subject to legal record-keeping obligations.

Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Make a complaint about how we handled your information.

To exercise any of these rights, email info@euroheaven.com.au. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Cookies

This site uses functional cookies (and similar browser storage) to remember whether you've accepted our cookie notice. We do not currently use tracking or advertising cookies. Your consent state is stored in your browser under the key euroheaven.consent.v1 — you can clear it any time from your browser settings to be re-prompted.

Changes to this policy

We may revise this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Material changes will be communicated through a banner on the site.

Contact us

For privacy questions, write to info@euroheaven.com.au or call us on 400 115 765.